Welcome to Florist Carshalton's online flower delivery service. These Terms & Conditions govern your use of our e-commerce platform to order flowers and related products for delivery across Carshalton and the surrounding areas. Please read these terms carefully before placing an order. By using our website and making a purchase, you agree to be bound by these Terms & Conditions.
These Terms & Conditions apply to all online flower deliveries arranged by Florist Carshalton to customers located in Carshalton and surrounding areas. By placing an order with us, you confirm that you are at least 18 years old and capable of entering into a legally binding contract.
Florist Carshalton offers an easy and secure process for ordering flowers online for delivery throughout Carshalton and nearby locations. The following outlines our order process:
Once an order is submitted, we begin processing it promptly to ensure timely flower delivery in Carshalton and the surrounding areas.
All products are subject to availability. While we endeavour to fulfil every order as described and pictured, flowers are natural products and their availability may vary due to seasonal factors or demand. In the event that a specific flower or item is unavailable, we reserve the right to substitute with a similar item of equal or greater value and quality. We will make reasonable efforts to maintain the overall style, theme, and colour scheme of the arrangement as depicted in our online catalogue.
Florist Carshalton offers delivery of flowers and related products to Carshalton and select surrounding areas. Delivery dates and times are offered as an estimate; while we make every reasonable effort to deliver on the requested date, occasional delays may occur due to circumstances beyond our control (e.g., adverse weather, traffic conditions). We are not liable for late deliveries caused by incorrect or incomplete delivery information, or recipient unavailability.
Should the recipient be unavailable at the time of delivery, our driver will attempt to leave the flowers with a neighbour or in a safe location, where possible, and will leave instructions for collection if necessary. If redelivery is required, additional charges may apply.
We accept a variety of secure payment methods, including major credit and debit cards, processed through reputable payment gateways. All prices listed on our website are inclusive of VAT and are shown in GBP (£). Payment must be made in full at the time of order. Orders are not confirmed or processed until payment is successfully completed.
To ensure your online shopping experience is safe and secure, we do not store any card details on our systems. Payment information is handled securely by third-party payment processors in compliance with applicable regulations.
You may request to cancel or amend your order, subject to the following conditions:
Refunds, where applicable, will be processed to the original payment method within 7 working days.
Due to the perishable nature of fresh flowers, returns are generally not accepted. However, customer satisfaction is our priority. If you are unsatisfied with the quality of your flower delivery upon arrival due to damage, incorrect items, or non-delivery, please notify us on the day of delivery with photographic evidence where possible. We will investigate your claim and, if justified, offer a replacement or refund at our discretion.
Returns for non-perishable items (e.g., vases, gifts) are accepted provided the item is unused, in original packaging, and returned within 14 days of delivery at your expense unless the item is faulty. Refunds for returned items will be processed to the original payment method within 7 working days of receiving the returned goods.
You are responsible for providing accurate details when placing your order, including correct spelling of names, addresses, and any personalised messages. Florist Carshalton will not be liable for missed or failed deliveries resulting from incorrect information provided by the customer. By submitting your order, you confirm that the details supplied are complete and accurate to the best of your knowledge.
Orders intended for delivery to hospitals, hotels, or businesses must include full details such as room numbers and the recipient’s name, as we cannot guarantee direct delivery to recipients in such locations.
Florist Carshalton will not be held liable for:
Our total liability to you for any claim under these Terms & Conditions, whether in contract, tort (including negligence), or otherwise shall not exceed the amount paid for the product in question.
Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
All content on our website, including images, product descriptions, logos, and branding, is the property of Florist Carshalton or its licensors and is protected by copyright and trademark laws. Unauthorised use, reproduction, or distribution of any material is strictly prohibited without our prior written consent.
We are committed to protecting your privacy and handling your personal data in accordance with applicable UK data protection laws. Information provided during the order process will be used solely for the purposes of fulfilling your flower delivery order and providing customer service. For more information about how we use and protect your data, please refer to our Privacy Policy available on our website.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of our online flower delivery services, or relating to these Terms & Conditions, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist Carshalton reserves the right to amend these Terms & Conditions at any time without prior notice. The latest version will be available on our website. Continued use of our services following changes constitutes acceptance of the updated Terms & Conditions.
If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
Our failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of such provision unless expressly agreed in writing.
If you have any questions or require clarification regarding these Terms & Conditions or your online flower delivery order, please use the contact form provided on our website or write to us at our Carshalton premises. Our team will be happy to assist you promptly.
Note: These Terms & Conditions apply to all customers using Florist Carshalton's e-commerce services in Carshalton and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 138 Acre Ln, Carshalton, SM5 2AU.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Carshalton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Carshalton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
