As a leading local florist, Florist Carshalton takes immense pride in delivering the freshest, most beautiful flowers to households and businesses across the Carshalton area. We stand by the quality of our arrangements and offer a Fresh Flowers Guarantee to ensure your peace of mind when ordering with us. If for any reason your flowers do not meet our high standards of freshness and quality, we are here to help.
Should your flowers arrive damaged or not in the pristine condition you'd expect from a trusted Carshalton florist, please inspect the arrangement as soon as possible upon delivery. If you notice any damage, contact us within 24 hours so we can address the issue. We kindly ask that you provide a clear description and photo evidence of the problem where possible, so we can resolve your concern swiftly and efficiently.
We guarantee that our flowers will remain fresh and vibrant for at least five days from the time of delivery, provided they are cared for according to our instructions. Our arrangements are specially prepared each day to ensure maximum freshness upon arrival at your Carshalton home or business. If you find that your flowers have wilted or faded significantly within this window, please let us know immediately so we can investigate and offer a satisfactory solution.
Your satisfaction is our top priority. If your flowers arrive damaged, are not as ordered, or do not maintain their freshness during the guaranteed window, we offer both refund and replacement options. Depending on the circumstances, you may opt for a full or partial refund, or for a replacement bouquet of equal or greater value to be delivered at no additional charge. Our team will work with you to ensure the quickest and best resolution to your concern.
If you wish to return your flowers, request a refund, or submit a complaint about our service or products, please contact us promptly with relevant details and, if appropriate, photographs. Our dedicated customer care team reviews all feedback thoroughly and aims to respond within one working day. We assess each situation individually and handle your queries with respect, discretion, and urgency.
We are proud to be a trusted local florist, serving families, businesses, and special occasions in Carshalton and nearby areas. Our reputation for quality and reliable service is at the heart of everything we do. If your experience ever falls short of our Fresh Flowers Guarantee or your expectations, please let us know so we can put things right. Your feedback helps us improve and continue to provide the high standard of service our community deserves.
Your trust means everything to us. We are dedicated to ensuring every flower delivery delights you and adds beauty to your home or workplace. If you have any questions about our returns, refunds, or complaints process, please reach out. We are always here to help and appreciate your support as a valued part of the Carshalton community.
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